Lesson Policies –
Apex Music Academy

To ensure a smooth and productive experience for every student, Apex Music Academy has established the following lesson policies. These guidelines help us maintain a respectful, consistent, and professional learning environment for all families.

Payment Policy

Lessons are billed monthly in advance, based on the number of scheduled lesson days in that month.
Payment is due by the first scheduled lesson of each month. Late or missed payments may result in missed lessons unless otherwise discussed.

In the case where a client pays in advance and later becomes unreachable without explanation, paid lessons will only be honored for up to 60 days from the last point of contact. After 60 days, we are no longer obligated to provide a refund or make up the time.

Cancellation & Make-Up Policy

Cancellations must be made at least 24 hours in advance to qualify for a makeup lesson or credit.
We prefer to schedule makeup lessons, but if that's not possible, we'll credit the lesson value toward the next month.
If a student misses the scheduled makeup lesson, another makeup or refund is not guaranteed.
If an instructor is unable to make a makeup lesson, it will still be honored at a later time at no additional cost.
Please communicate absences as early as possible to improve rescheduling opportunities.

Punctuality & Attendance

Instructors aim to arrive on time for every lesson. Due to travel between homes, slight delays may occur. If you are running more than 5 minutes late, we will notify you via call or text.
If a student is not home upon arrival, we will attempt to call or text. If there is no response within 15 minutes, we will depart, and the lesson may be forfeited.

Parent Involvement & Age Requirements

Parents are encouraged to take an active role in their children's lessons in elementary grades or younger.
Students 14 and under must have a parent or adult present during lessons.
We do not currently accept students under the age of 6.

Practice Expectations

Practice expectations vary based on each student's goals and learning style.
While there are no required materials, we will recommend appropriate resources tailored to the student's level and musical interests.
Beginners should practice daily for at least 20 minutes. Students who enjoy practicing more are encouraged to do so.
For young students, parental involvement in practice is key to consistent progress.
As with any skill, progress depends on effort—"A student will only get out of their instrument what they put into it."